Privacy Police

Introduction
Welcome to the e-commerce website of Eshop Xpress LLC. We understand that your privacy is of utmost importance, and this Privacy Policy is designed to inform you about how we collect, use, share, and protect your personal information when you use our website and services. By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.
Information We Collect
Personal Information
When you register, place an order, contact customer service, or perform other actions on our website, we may collect your name, email address (if you communicate with us via support@eshopxponline.com, we will retain this email address and the content of the relevant communications), mailing address, phone number, payment information, and other similar details. This information is used to complete your orders, provide customer service, process payments, and communicate order statuses, among other necessary business processes.
Non-Personal Information
We also collect non-personal information, such as your device information (including device model, operating system, browser type, etc.), IP address, and browsing behavior data (e.g., pages visited, time spent on pages, clickstream data). This information helps us analyze website usage, improve user experience, optimize website performance and content, and conduct market research.
Methods of Information Collection
Direct Collection
We directly collect the personal information you provide through forms on our website, such as registration forms, order forms, and "Contact Us" forms.
Automatic Collection
Using technical tools like cookies and web beacons, we automatically collect relevant information when you browse our website. Cookies are small data files stored on your device that help us identify your device, remember your preferences, and analyze your browsing patterns. You can adjust your browser settings according to your preferences to refuse certain cookies, but this may affect your experience with some features on our website. Web beacons are tiny images embedded in web pages or emails, used to count page visits, track email open rates, and similar purposes.
Third-Party Sources
Under certain circumstances, we may obtain your information from third-party partners, provided that we have obtained legal authorization and comply with applicable laws and regulations. For example, we may obtain payment-related information from payment processors to confirm transaction completion, or obtain package delivery status information from logistics partners to provide you with the latest shipping updates.
Purposes of Information Use
Fulfilling Contractual Obligations
We use your information to process and complete your orders, including verifying your payment information, arranging product delivery, providing order tracking services, and handling after-sales matters such as returns or exchanges.
Providing Customer Service
Your information is used to communicate with you, respond to your inquiries, complaints, and suggestions, and resolve issues you encounter while using our website and services, in order to enhance your customer experience.
Personalized Experience
Based on your browsing and purchase history, we may provide you with personalized product recommendations, customized promotions, and content that matches your interests, making your shopping experience on our website more tailored to your needs.
Website Operation and Improvement
The collected information helps us analyze website usage, understand user behavior patterns, identify website performance bottlenecks, and thereby optimize and improve the website to enhance service quality and efficiency.
Legal Compliance and Security Protection
We use your information to comply with applicable laws and regulations, prevent and detect fraud and abuse, and protect the security of the website and user information. For example, we may verify your identity to prevent unauthorized access and transactions.
Information Sharing
Third-Party Service Providers
We may share your information with third-party partners who provide services to us, including but not limited to payment processing, logistics and delivery, data analysis, marketing promotion, and customer service support. For instance, we will share your payment information with payment gateways to complete transactions, and share your shipping address with logistics companies to arrange delivery. These third-party service providers are bound by confidentiality agreements, and their use of your information is limited to providing services to us, while also complying with applicable privacy and security laws.
Legal Requirements and Interest Protection
We may disclose your information when required by law, such as in response to court subpoenas, government investigations, or other legal proceedings. Additionally, if we believe that disclosing information is necessary to protect our legitimate rights and interests, prevent fraud, maintain website security, or protect the personal safety and property rights of other users, we will also disclose the relevant information.
Business Transfers
In the event of business mergers, acquisitions, asset sales, or other similar corporate transactions, your information may be transferred to relevant third parties as part of the transaction. In such cases, we will require the recipient to comply with privacy protection standards substantially the same as those in this Privacy Policy.
Information Security Measures
We attach great importance to the security of your information and have adopted a series of reasonable technical, physical, and administrative measures to protect your personal information from unauthorized access, use, disclosure, modification, or damage. These measures include but are not limited to: using encryption technology to encrypt the transmission and storage of sensitive information; implementing access control mechanisms to restrict access to your information to only authorized personnel; regularly conducting security vulnerability scans and fixes on the system; and providing information security training to employees to enhance their security awareness and compliance awareness. Despite our efforts to protect the security of your information, please note that due to the openness and complexity of Internet technology, absolute security cannot be guaranteed. If you discover any security vulnerabilities or suspicious activities, please contact us immediately via support@eshopxponline.com.
User Rights
Right of Access
You have the right to access the personal information we hold about you. You can submit an access request by sending an email to support@eshopxponline.com. We will respond to your request within a reasonable time as required by law and provide you with a copy of the relevant information.
Right of Correction
If you find that the personal information we hold about you is incorrect or inaccurate, you have the right to request us to correct it. Please contact us via the above email address and provide the specific information that needs correction and the correct content.
Right to Erasure (Right to be Forgotten)
Under circumstances permitted by law, you have the right to request us to erase your personal information. For example, if we no longer need your information to fulfill contractual obligations or achieve other legitimate purposes, or if you withdraw your consent to our use of your information and there is no other legal basis for continuing to use the information. Please send an erasure request to support@eshopxponline.com, and we will process it in accordance with legal requirements. However, please note that in some cases, we may need to retain certain information in accordance with legal regulations or business needs, such as to comply with tax laws or resolve disputes.
Right to Restrict Processing
You have the right to request us to restrict the processing of your personal information under specific circumstances. For example, when you dispute the accuracy of the information, you can request us to restrict the use of that information during our verification process; or if we no longer need the information but you require us to retain it for legal claims, you can also request to restrict processing. You may also communicate this request to us via support@eshopxponline.com.
Right to Data Portability
Where feasible, you have the right to request us to provide your personal information to you in a structured, commonly used, and machine-readable format, or to transmit such information directly to another data controller designated by you. If you wish to exercise this right, please contact us via support@eshopxponline.com, and we will assist you in completing the process based on the actual situation.
Right to Object
You have the right to object to our processing of your personal information based on legitimate interests (e.g., for marketing purposes). If you no longer wish to receive our marketing emails, you can unsubscribe at any time via the unsubscribe link in the emails, or inform us of your objection by sending an email to support@eshopxponline.com. For other processing activities based on legitimate interests, if you have reasonable grounds to object, you may also communicate with us via the above email address, and we will assess your objection and take appropriate action.
Children's Privacy Protection
Our website and services are not intended for children under the age of 13. We will not intentionally collect personal information from children under 13. If we discover that we have inadvertently collected personal information from a child under 13, we will immediately take measures to delete such information. If you believe that we may have collected personal information about your child, please contact us via support@eshopxponline.com, and we will handle the matter promptly.
Changes to This Privacy Policy
We may revise this Privacy Policy due to business development, changes in laws and regulations, or other reasonable reasons. Any changes to the Privacy Policy will be posted on our website and marked with an updated date. For significant changes, we may notify you by email (if you have provided us with your email address) or by posting a notice in a prominent location on the website. After the changes take effect, your continued use of our website and services will constitute your acceptance of the revised Privacy Policy.
Contact Us
If you have any questions, comments, or suggestions regarding this Privacy Policy, or if you wish to exercise the aforementioned rights, please contact us through the following methods:
Email: support@eshopxponline.com
We will make every effort to respond promptly and handle your questions and requests properly.