Shipping Police

1. Shipping Coverage
Eshop Xpress LLC (hereinafter referred to as "we" or "our") currently provides shipping services to addresses within the contiguous United States (the 48 adjacent U.S. states), Alaska, Hawaii, Puerto Rico, Guam, and other U.S. territories. Please note that shipping to certain remote areas (e.g., some rural regions in Alaska, island communities in Hawaii) may be subject to additional restrictions or extended delivery times. For orders to international destinations outside the U.S., please contact our customer support team via support@eshopxponline.com prior to placing an order to confirm shipping availability and related requirements.
2. Order Processing & Shipping Timelines
2.1 Order Processing Period
After you place an order and we confirm successful payment, we will process your order within 1-3 business days (excluding weekends, U.S. federal holidays, and inventory shortage periods). Processing includes order verification, product picking, packaging, and preparation for handover to the logistics carrier. If your ordered items are out of stock or require customization, we will notify you via the email address you provided within 24 hours of order placement, and jointly confirm a new processing timeline.
2.2 Estimated Delivery Time
Delivery time is calculated from the date your order is shipped (i.e., the date the logistics carrier picks up the package) and varies by shipping method and destination:
Standard Shipping: 3-7 business days for delivery to the contiguous U.S.; 5-10 business days for Alaska, Hawaii, and U.S. territories.
Express Shipping: 1-3 business days for delivery to most areas of the contiguous U.S.; 2-5 business days for Alaska, Hawaii, and U.S. territories.
Overnight Shipping: Available only for orders placed before 12:00 PM (Eastern Time, ET) to addresses within the contiguous U.S., with delivery by the next business day (excluding weekends and holidays).
Note: Estimated delivery times are provided by our cooperative logistics carriers (e.g., USPS, UPS, FedEx) and are for reference only. Delays may occur due to weather conditions, transportation disruptions, customs inspections (for territories), or other unforeseen circumstances. We will make reasonable efforts to coordinate with carriers to resolve delays and keep you informed of the latest status.
3. Shipping Fees
3.1 Calculation of Shipping Fees
Shipping fees are determined based on the total weight of the package, shipping method selected, and delivery destination. When you add items to your shopping cart and enter your shipping address, our system will automatically calculate the applicable shipping fee for your order.
3.2 Free Shipping Policy
We offer free standard shipping for orders with a pre-tax subtotal of $50 or more to addresses within the contiguous U.S. This policy does not apply to express or overnight shipping methods, nor to orders shipped to Alaska, Hawaii, U.S. territories, or international destinations. For promotional free shipping activities (e.g., limited-time free express shipping), specific terms and conditions will be clearly stated in the promotion details.
3.3 Additional Fees
Remote Area Surcharge: A surcharge of 

10−
25 may apply to orders shipped to remote areas (as defined by logistics carriers), which will be added to the shipping fee at checkout.
Oversized/Heavyweight Package Surcharge: For packages with a weight exceeding 50 lbs or dimensions exceeding 108 inches (length + width + height), an additional surcharge of 

20−
50 will be charged, depending on the actual size and weight. We will notify you of this surcharge before processing your order if your items fall into this category.
4. Package Tracking
Once your order is shipped, we will send a shipping confirmation email to your registered email address, which includes a unique tracking number and a link to the carrier’s tracking page. You can use the tracking number to check the real-time location and delivery status of your package on the carrier’s official website or by contacting the carrier’s customer service. If you do not receive the shipping confirmation email within 4 business days of order placement, please check your spam folder or contact us via support@eshopxponline.com to verify the order status.
5. Delivery & Receipt of Packages
5.1 Delivery Requirements
Our logistics carriers will attempt to deliver the package to the shipping address you provided. For most residential addresses, carriers may leave the package at the front door, mailbox, or designated delivery area if no one is available to receive it. For commercial addresses, delivery is only available during business hours (9:00 AM-5:00 PM, local time), and a signature may be required for packages with a value exceeding $200.
5.2 Confirmation of Receipt
Upon receiving the package, please inspect the outer packaging for damage (e.g., tears, dents, water stains) before signing for it. If the packaging is severely damaged or the package appears to be tampered with, you have the right to refuse acceptance and request the carrier to note the damage on the delivery record. If you sign for the package without inspecting it, you will be deemed to have confirmed that the package was received in good condition, and we may not be able to assist with claims for damage caused during transportation.
6. Address Modifications & Cancellations
6.1 Address Modifications
If you need to modify the shipping address after placing an order, please contact us via support@eshopxponline.com within 24 hours of order placement and provide your order number and the corrected address. We can only assist with address modifications if the order has not yet been shipped (i.e., is still in the processing stage). Once the package has been handed over to the logistics carrier, we will be unable to change the shipping address, and you will need to coordinate directly with the carrier for address updates (subject to carrier policies and potential fees).
6.2 Order Cancellations (Before Shipping)
If you wish to cancel a shipped order, please contact us via support@eshopxponline.com before the package is shipped. We will process the cancellation and issue a full refund (including shipping fees paid) within 3-5 business days of confirming the cancellation. If the package has already been shipped, you will need to follow our return policy (see Section 7) to return the package after receipt, and the original shipping fee will not be refunded (unless the cancellation is due to our error, such as shipping the wrong item).
7. Lost, Damaged, or Missing Packages
7.1 Lost Packages
If the carrier’s tracking information shows that the package has been "delivered" but you have not received it, please first check with family members, neighbors, or property management (for apartment buildings) to confirm if the package was received on your behalf. If you still cannot locate the package, please contact us via support@eshopxponline.com within 3 business days of the "delivered" date, providing your order number and tracking number. We will initiate an investigation with the carrier (which typically takes 5-7 business days). If the carrier confirms the package is lost, we will offer you a full refund or reshipment of the items (at your choice), free of charge.
7.2 Damaged Packages
If you receive a package with damaged items (confirmed by opening the package in the presence of the carrier or by retaining photos of the damaged packaging and items), please contact us via support@eshopxponline.com within 48 hours of receipt, providing:
Your order number and tracking number;
Clear photos of the damaged outer packaging, the shipping label, and the damaged items;
A detailed description of the damage.
After verifying the damage, we will arrange for a free replacement shipment or issue a full refund (including shipping fees) within 3-5 business days. Please do not discard the damaged items or packaging until we confirm the processing plan, as the carrier may require them for inspection.
7.3 Missing Items
If your order is split into multiple packages (e.g., due to separate inventory locations) and you receive only part of the packages, please check the shipping confirmation email to confirm if other packages are still in transit. If a package is missing (tracking information shows no update for more than 7 business days), contact us via support@eshopxponline.com, and we will coordinate with the carrier to locate the package or arrange for a refund/reshipment of the missing items.
8. International Shipping (If Applicable)
For orders shipped to international destinations (outside the U.S.), additional terms apply:
Customs Duties & Taxes: International orders may be subject to import duties, taxes, or fees imposed by the destination country’s customs authorities. These charges are the responsibility of the recipient and are not included in the order total or shipping fee. We recommend that you check the customs policies of your country before placing an order to understand the potential costs.
Customs Documentation: We will provide the necessary customs documentation (e.g., commercial invoice) for your order, but we are not responsible for delays or refusals caused by incomplete or incorrect documentation due to information provided by you (e.g., incorrect recipient name, missing tax ID).
Delivery Restrictions: Some countries/regions have restrictions on the import of certain products (e.g., electronics, food items). It is your responsibility to ensure that the ordered items comply with the import regulations of your destination country. If the package is seized or returned by customs due to non-compliance, you will bear the return shipping fee and a 15% restocking fee (deducted from the refund).
9. Contact Us
If you have any questions, concerns, or requests regarding shipping (e.g., tracking updates, address changes, damaged packages), please contact our customer support team via:
Email: support@eshopxponline.com
We will respond to your inquiry within 24 business hours and provide assistance to resolve your issue.
10. Changes to Shipping Terms
We may revise these Shipping Terms from time to time due to changes in logistics costs, carrier policies, or business needs. Any revisions will be posted on our website with an updated effective date. Your continued use of our shipping services after the revised terms take effect constitutes your acceptance of the new terms. For significant changes (e.g., increases in shipping fees, adjustments to free shipping thresholds), we will notify you via email (if you have provided a registered email address) at least 7 days before the changes take effect.